XM online+ Help & Support

iPhone & iPod touch

Frequently Asked Questions

What is XM on iPhone / iPod touch?
XM on iPhone and iPod touch is a mobile extension of your paid XM online+ service. With this service, you can enjoy over 100 channels of your favourite XM channels on your iPhone or iPod touch over 3G or WiFi.

What is XM online+?
XM online+ delivers over 100 internet channels of 128kbps audio, online and to your iPhone and iPod touch. XM online+ also includes select exclusive internet-only channels.

What is the cost of this application?
The application is FREE. Streaming to iPhone and iPod touch is FREE with a paid XM online+ subscription.

Will I be automatically charged after the free trial?
No. After the trial is over you will need to subscribe in order to continue listening.

Why don't certain channels appear on my iPhone / iPod touch?
XM offers all of the channels for which we have mobile performance rights. For that reason, certain channels which may be available on your satellite radio or online radio service may not be available on a mobile device like the iPhone.

How many channels are included with this service?
You'll have access to over 100 music, sports, talk, comedy & entertainment channels from your device. If you are an existing XM subscriber, the device content lineup will be very similar to your satellite service lineup.

How can I switch and take a call from my iPhone?
To receive a call, the XM application will automatically interrupt audio play in order for a call to be answered. When the call is complete, the app will restart on its own. Press Play to start listening again.

Will I continue to receive emails, text messages, and phone calls while listening to XM online+?
Yes. Emails, text messages, and phone calls for iPhone will still be delivered to the iPhone and iPod touch while the app is playing. In order to respond, you will need to exit the application.

Can I use other applications while listening to XM online+?
No. Only one third party application can run at a time.

Does using earphones improve the quality of sound?
Yes. Using earphones to listen will deliver an even better listening experience.

Why do I hear different quality audio at different times when I listen to the service?
WiFi coverage should provide consistently high-quality audio but you may notice variability in audio quality when your device is connecting to the cellular network. The XM online+ application uses "variable bitrate streaming" in order to provide you with the highest quality of audio possible given the current network conditions.

Why do channels stop midway through songs?
The network connection on your device can sometimes be lost, interfering with audio performance. Audio should automatically restart once the network connection is regained, but if you have been out of coverage for a significant period of time you may need to select 'Play' to restart the channel, or select an alternate channel to continue listening.

Why doesn't the quality of the XM online+ application match up with my satellite radio?
The XM online+ application relies on your mobile carrier's network to deliver a continuous audio stream to your iPhone or iPod touch device. As a result, signal quality can vary.

I deleted the application off my device - why am I still getting a monthly bill?
Because your subscription to XM online+ allows you to listen online through your computer as well as on your iPhone or iPod touch device, deleting the application does not automatically cancel your subscription.


Tips & Tricks

How To Change Volume
There is a volume slider at the bottom of the screen. Press and hold the silver button - sliding your finger to the right to raise the volume and to the left to lower it - or use the hardware volume buttons on the side of the device.

How To Quickly Navigate The Channel List
Select "Categories" at the bottom of the screen - this reveals a list of all categories - tap the category you would like to jump to and the "Channels" list will jump to that specific category.

How To Tune A Channel
Select "Channels" at the bottom of the screen - this reveals a list of all channels - tap the channel you would like to play and it will begin to play. If the channel you would like to play is already showing in the "Song Bar" - tap the blue "Play-Button" which is just to the left of the "Song Bar".

How To Find Out More Detail On A Given Channel
Select "Channels" at the bottom of the screen - this reveals a list of all channels - to the right of every channel is a blue button - tap this button to reveal more detail on a channel. Tap "Back" to return to the channel list.

How To View Your Favourites
Select "Favourites" at the bottom of the screen - this will reveal a list of any channels you have added as "Favourites". Tap any channel to begin listening.

How To Add A Channel To Favourites
Select the channel you would like to add to your Favourites - once the channel is playing, tap the "Song Bar" - it will flip over, revealing the options to "Add To Favourites" or "Buy From iTunes". Tap "Add To Favourites" and the channel will be added to your list of Favourites.

How To Remove A Channel From Your Favourites
Tap the "Song Bar" - it will flip over, revealing the options to "Remove From Favourites" or "Buy From iTunes". Tap "Remove From Favourites" and the channel will be removed from your list of Favourites.

Quick Tip: Quickly Remove A Favourite
Select "Favourites" at the bottom of the screen - Swipe your finger along the favourite you would like removed - this will reveal the "Remove" button - tap this button and the selected favourite will be removed.

How To View Your Shopping Cart
Select "Shopping" at the bottom of the screen - this will reveal a list of any songs you have added to your "Shopping Cart". Select "Buy Now" next to any "Shopping Cart Song" to buy that song from iTunes. Tapping "Buy Now" will close the XM Application and open the mobile iTunes Store to the Song you selected, where you can complete your purchase.

How To Add A Song To Your Shopping Cart For Later Purchase
If you hear a song you like on any of XM's channels and would like to add that song to your "Shopping Cart" for later purchase from iTunes, tap the "Song Bar" - it will flip over, revealing the options to "Add To Favourites" or "Buy From iTunes". Tap "Buy From iTunes" and a tray will appear with the follwing options: "Buy Now From iTunes" and "Add To Shopping Cart". Selecting "Add To Shopping Cart" will add the song that was playing to your "Shopping Cart".

Quick Tip: Quickly Remove A Song From Your "Shopping Cart"
Select "Shopping" at the bottom of the screen - Swipe your finger along the song you would like removed - this will reveal the "Remove" button - tap this button and the selected song will be removed.

How To "Buy Now" A Song From iTunes
If you hear a song you like on any of XM's channels and would like to buy that song from iTunes, tap the "Song Bar" - it will flip over, revealing the options to "Add To Favourites" or "Buy From iTunes". Tap "Buy From iTunes" and a tray will appear with the following options: "Buy Now From iTunes" and "Add To Shopping Cart". Selecting "Buy Now From iTunes" will close the XM Application and open the mobile iTunes Store to the Song that was playing, where you can complete your purchase.

How To Change Device Settings
Select "Settings" at the bottom of the screen - you can hide the on-screen volume indicator by toggling the option from "ON to OFF". You can also hide "Blocked Channels" by toggling the option from "OFF to ON". Channels are blocked (grayed out) depending on your programming package.

Quick Tip: Reveal "Full Screen Channel Logo"
Tapping the "Down Arrow" next to the "Song Bar" will cause the "Song Bar" to drop to the bottom of the screen - revealing the "Full Screen Channel Logo." To hide the "Full Screen Channel Logo", simply tap the "Up Arrow" which will return the "Song Bar" to the top of the screen.